Left Hand, meet Right Hand.
“There you are, your own number on your very own door. And behind that door, your very own office! Welcome to the team, DZ-015.”
My recent switch to AT&T Uverse had me feeling like a character from Terry Gilliam’s cult classic movie Brazil. Every step of the way we discovered a different department that operated some obscure nuance of the AT&T bureaucracy- yet operated as a wholly independent entity. The Uverse people can’t help you with wireless services, a traditioinal landline is another department, legacy DSL is handled completely separately and on and on.

